Avast Antivirus Warning

It appears Avast Antivirus has recently released a faulty update which is causing the antivirus program to give a 'false positive' claiming the MPi32 software as a trojan/virus. Please DO NOT select 'delete' from the Avast virus prompt, simply select 'Do Nothing'. You will need to update your Avast immediately as this is not only affecting MPi, but a large number of programs. Please see the Avast forums for more details

MPi32 IS NOT a virus or trojan! DO NOT reinstall MPi32 or let Avast delete the MPi32 executable files as this will not be covered by your support agreement.


Customer Loop Metering – 50Hz (CLM 50) *** Ceases from 30 May 2009 in Australia ***

Customer Loop Metering (CLM) is a Real Time Metering signal, provided by Telstra in either 12 kilo Hertz (CLM 12) or 50 Hertz (CLM 50) form. These are commonly referred to as “Meter Pulses”. These “pulses” are sent to the customer’s premises, during, or at the completion of a call. It is easy to look at this similar to a “Taxi Meter”, that is, the faster or further you go, the greater rate the pulses come through. E.g. A local call will be only 1 pulse, irrespective of the duration of the call, whereas calls to mobiles, national or international destinations, pulses will be sent periodically depending on the destination and time of day.

CLM 50Hz meter pulses are legacy technology and Telstra no longer accepts orders for CLM 50 from new or existing customers. More importantly, existing customers who use this service are being advised that effective 30 May 2009, this service will cease.

How does this affect you?

1) If you are a current user of CLM 50 on your phone system and you do not use software call accounting (commonly known as a TIMS device or PC Software), then you need to contact us, as you are likely to be affected. This is because your phone system (or hardware device) is probably reliant on receiving these pulses to calculate the cost of calls.

2) If you already have a software based call accounting product – such as Mpi32 - it probably doesn’t use these meter pulses (or it can be reconfigured not to use them - MPi32 uses time based billing OR pulses). Again, it is best to contact us, to confirm this.

The most important point to remember is that there is no need to replace your phone system - except in some very rare circumstances. Again, please contact us, and we can advise you of this.

If you have received correspondence from your telecommunications provider that meter pulses are being discontinued and that you need to replace your phone system, please be aware that there are a number of satisfactory alternatives (including using the CLM 12 service).

You should always contact us to confirm your specific circumstances, either at support@mpi32.com or by calling our support line on 07 5559 3155 between 8am and 5pm Monday to Friday.